1. Introduction
These Terms and Conditions (“Terms”) govern the relationship between Evoleze (“we”, “us”, “our”) and any client (“you”, “your”) who purchases or uses our products or services.
By purchasing, accessing, subscribing to, or engaging any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms, together with any applicable proposal, order form, service description, invoice, or written agreement relating to the Services purchased.
If there is any conflict between these Terms and a specific written proposal or agreement expressly agreed between Evoleze and the client, the specific written agreement shall take precedence in relation to that conflict.
These Terms may be updated or amended by Evoleze at any time.
Any update to the published Terms does not retrospectively alter, replace, or amend the contractual agreement already entered into between Evoleze and an existing client unless expressly agreed in writing by both parties or otherwise permitted under these Terms.
The version of the Terms applicable to a client shall therefore be the version accepted when the relevant Agreement or Service commenced, together with any subsequent amendments expressly agreed between the parties or validly introduced in accordance with these Terms.
Updated Terms may apply to new Services, additional Services, replacement agreements, renewals, or future contractual arrangements entered into after the date of the update.
2. Company Information
Evoleze operates as a UK-based marketing, digital systems, training, and automation provider specialising in social media systems, marketing strategy, training, and digital sales engines.
All communications relating to these Terms, Services, billing, or cancellation should be directed to:
Evoleze operates within the United Kingdom.
3. Scope of Services
Evoleze provides Services which may include:
- Online training courses and educational materials.
- Digital marketing system setup and automation (“Sales Engines”).
- Ongoing maintenance, management, and support packages.
- Strategic consultancy and social-media development.
- Marketing funnels, landing pages, email systems, automation, content strategy, and associated digital services.
- Design, marketing, consultancy, training, and other digital services agreed between Evoleze and the client.
The exact Services included will be defined at the time of purchase, within the relevant Service description, proposal, invoice, order form, package description, or other written agreement.
Evoleze may update, improve, replace, or modify the methods, software, processes, platforms, tools, or systems used to deliver a Service where reasonably necessary.
Any such operational change does not retrospectively alter the client’s underlying contractual agreement or materially reduce the agreed Service without appropriate agreement or notice.
Time Blocks
Certain monthly or annual Services operate using allocated “Time Blocks”.
A Time Block represents capacity reserved specifically for the client during a particular service period.
Time Blocks allow Evoleze to control capacity, prevent overselling, and ensure sufficient resources are available to perform work for each client.
The fee payable by the client covers the reservation and availability of this capacity together with the Services performed during the relevant period.
Payment is therefore not calculated solely by reference to the number of hours or Time Blocks ultimately used by the client.
Time Blocks:
- are allocated for the relevant month or service period;
- expire at the end of that period;
- do not automatically carry forward;
- have no cash value;
- cannot be exchanged for a refund or credit; and
- may only be carried forward where expressly agreed in writing by Evoleze.
Where Evoleze is unable to use allocated capacity because information, approval, access, content, decisions, actions, or other dependencies have not been provided or completed by the client, the relevant capacity remains allocated to the client and will not automatically carry forward.
4. Eligibility
Our Services are provided exclusively for business purposes.
By entering into an Agreement with Evoleze, you confirm that:
- you are purchasing the Services wholly or mainly for purposes relating to a trade, business, craft, or profession;
- you are acting as a business customer and not as a consumer;
- you are authorised to enter into the Agreement on behalf of the relevant business where applicable; and
- you are at least 18 years of age.
Where Services are purchased on behalf of a company, partnership, organisation, or other business entity, the person entering into the Agreement confirms that they have authority to bind that entity.
5. Fees, Payment, and Billing
5.1
All prices are stated in GBP (£) and exclude VAT unless expressly stated otherwise.
5.2
Payment must be made in full before work commences unless alternative payment arrangements have been agreed by Evoleze in writing.
5.3
Recurring Services are invoiced and/or charged in advance at the beginning of each applicable billing period using the payment method agreed with the client.
5.4
Unless otherwise expressly agreed in writing, a minimum contract term of three (3) months applies to all monthly recurring Services.
Following expiry of the minimum term, the Service will continue on a rolling monthly basis unless cancelled in accordance with these Terms.
5.5
Clients wishing to cancel a recurring Service must provide written notice by email to:
A minimum of ninety (90) days’ written notice is required unless Evoleze expressly agrees otherwise in writing or a different cancellation right applies under a notified price increase.
Notice may be provided during the minimum contractual term, but the effective termination date cannot occur before both:
- the minimum contractual term has been completed; and
- the applicable notice period has expired.
5.6
Cancellation takes effect at the end of the applicable billing period following expiry of the required notice period.
No partial-month or partial-period refunds will be provided.
5.7
Where a client attempts to terminate a fixed or minimum contractual term before the earliest permitted termination date, all fees falling due during the remaining minimum contractual commitment remain payable, subject to any rights which cannot lawfully be excluded.
5.8
Late commercial payments may be subject to statutory interest and recovery charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and any applicable regulations.
5.9
Evoleze may suspend or terminate Services where:
- payment is overdue;
- payment repeatedly fails;
- the client repeatedly makes late payments;
- the client materially breaches these Terms; or
- continued delivery of the Service is reasonably prevented by the client’s actions or omissions.
Suspension of a Service resulting from client breach, non-payment, or client inaction does not automatically suspend the client’s payment obligations.
5.10 Client Dependencies and Allocated Capacity
Evoleze reserves capacity each month or service period specifically for each client.
Certain Services are delivered in stages, phases, or sequential steps.
Where Evoleze requests that the client completes an action, phase, questionnaire, approval, account setup, content submission, access request, decision, review, or other dependency before Evoleze can reasonably proceed, responsibility for completing that requirement rests with the client.
Evoleze is not required to repeatedly chase, remind, or pursue the client to complete requested actions.
Where the client fails to complete a requested action within a reasonable timeframe:
- Evoleze may be unable to proceed to the next phase;
- the project or relevant part of the Service may be paused;
- the client’s payment obligations will continue;
- allocated Time Blocks or reserved capacity will continue to expire in accordance with the applicable billing period;
- unused capacity will not automatically carry forward;
- no refund or credit will arise solely because the client failed to complete the required action; and
- any resulting delay will not constitute a failure by Evoleze to provide the Service.
Where appropriate, Evoleze may reschedule affected work according to its then-current availability once the client has completed the outstanding requirements.
Evoleze will make reasonable efforts to maximise the use of the client’s allocated capacity, but the client acknowledges that effective delivery may depend upon their timely participation and cooperation.
5.11 Service Capacity, Reserved Slots and Waiting Lists
Evoleze operates certain recurring Services on a limited-capacity basis.
Each package is allocated a defined number of Time Blocks or reserved service capacity during each monthly billing period.
The number of available packages and active client positions is limited.
Once all available capacity has been allocated, Evoleze may close the relevant package to new clients and operate a waiting list until capacity becomes available.
By subscribing to a recurring Service, the client is reserving an ongoing position within Evoleze’s available service capacity.
The monthly fee therefore covers:
- the client’s continuing reserved position within the Service;
- the availability of the agreed monthly Time Blocks or capacity;
- Evoleze maintaining resources and availability to perform the agreed Services; and
- work actually performed during the applicable service period.
The client acknowledges that Evoleze may be unable to offer the same capacity to another business while the client’s Service remains active.
Where a client fails to provide information, approvals, access, materials, decisions, complete requested phases, or otherwise perform an action reasonably required for Evoleze to continue work, this does not release the client’s reserved capacity for use by another client during that billing period.
Accordingly:
- the monthly Service remains active;
- the client’s monthly payment remains due;
- the client’s allocated capacity remains reserved;
- unused Time Blocks do not automatically carry forward;
- unused Time Blocks have no cash value;
- the client’s failure to make use of reserved capacity does not create an entitlement to a refund or credit; and
- Evoleze is not required to replace unused Time Blocks caused by client delay or inaction.
Where work cannot progress because of a client dependency, Evoleze may use any remaining available capacity to perform other work within the agreed scope where reasonably possible.
However, Evoleze does not guarantee that all reserved Time Blocks can be utilised where progress is prevented by matters within the client’s control.
Once the client provides the outstanding information or completes the required action, Evoleze will resume work subject to the capacity available within the client’s current and future allocated Time Blocks.
Previous unused Time Blocks will not be retrospectively reinstated unless Evoleze expressly agrees otherwise in writing.
5.12 Cancellation and Release of Capacity
When a recurring Service is validly cancelled in accordance with these Terms, the client’s reserved service position will be released at the end of the applicable contractual and notice period.
Evoleze may then offer that capacity to another business, including businesses on an existing waiting list.
Because service capacity is limited and may be allocated to another client following cancellation, Evoleze does not guarantee that a cancelled package, previous pricing arrangement, previous allocation of Time Blocks, or service position will remain available if a former client later wishes to return.
Any returning client may therefore be required to:
- join a waiting list;
- purchase a currently available package;
- accept the pricing applying at the time of rejoining; and
- accept the Terms and Service specification applying to the new Agreement.
6. Refunds and Cancellations
6.1
Due to the digital, consultancy, capacity-based, and service-based nature of Evoleze’s work, payments are non-refundable once access to digital materials has been provided, capacity has been reserved, or work relating to the Service has commenced, except where otherwise required by law or expressly agreed by Evoleze in writing.
6.2
Refunds or credits will not normally be provided for:
- partial months;
- unused Time Blocks;
- unused reserved capacity;
- failure by the client to use the Service;
- failure by the client to attend scheduled meetings;
- delays caused by the client;
- failure by the client to supply requested information or materials;
- failure by the client to provide access or approvals;
- failure by the client to complete requested stages or phases; or
- a client’s decision to stop participating in a Service after work or allocated capacity has commenced.
6.3
Where progress is dependent upon action from the client, the inability of Evoleze to progress while awaiting that action does not in itself constitute non-delivery of the Service or create an entitlement to a refund.
6.4
A client’s dissatisfaction with commercial results, sales performance, engagement, leads, revenue, or other outcomes does not create an entitlement to a refund where Evoleze has delivered the agreed Services with reasonable care and skill.
6.5
Once cancellation becomes effective following completion of the applicable contractual term and notice period, Evoleze may disable systems, automations, licences, platform access, and other Services provided through Evoleze-owned infrastructure.
6.6
Evoleze is not obligated to retain, transfer, migrate, recreate, or maintain systems or data following termination unless this forms part of the agreed Service or has been separately agreed in writing.
7. Scope of Work and Additional Services
7.1
The Services provided by Evoleze are limited to those described at the time of purchase or within the applicable proposal, Service description, invoice, order form, or written agreement.
7.2
Requests outside the agreed scope may include, without limitation:
- additional design work;
- additional revisions;
- additional automation;
- additional integrations;
- additional strategy work;
- additional meetings;
- additional content;
- redevelopment of previously approved work; or
- work resulting from material changes requested by the client.
Such work may be quoted and billed separately at Evoleze’s then-current rates.
7.3
Evoleze is under no obligation to perform work that falls outside the agreed scope unless expressly agreed in writing.
7.4
Where a client changes requirements, strategy, products, software, systems, branding, offers, or other material elements after work has commenced, any resulting additional work may be treated as work outside the original scope.
8. Platform Ownership and Access
8.1
Where Evoleze delivers Services using Evoleze-owned or Evoleze-controlled accounts, systems, software, infrastructure, templates, workflows, or tools, including but not limited to Omnisend, Zapier, ManyChat, and similar services, the underlying systems, configurations, automation structures, templates, and proprietary methods remain the property of Evoleze unless expressly agreed otherwise in writing.
8.2
Access provided to such systems is a limited right of use for the duration of the applicable Service and does not transfer ownership to the client.
8.3
Such access may be withdrawn when the applicable Service terminates.
8.4
Where Services are built within accounts owned directly by the client, ownership of the client’s account remains with the client, subject to Evoleze’s intellectual property rights in its proprietary templates, processes, frameworks, designs, documentation, and materials.
8.5
Clients using third-party platforms remain responsible for their own subscription costs, account compliance, terms of service, and ongoing third-party charges unless those costs are expressly included within the Service purchased from Evoleze.
9. Performance Disclaimer
9.1
Evoleze’s Services are intended to improve marketing capability, systems, visibility, efficiency, lead generation, and sales potential.
Evoleze does not guarantee any particular commercial result.
9.2
Results may depend upon factors outside Evoleze’s reasonable control, including:
- client implementation;
- client participation;
- product or service quality;
- pricing;
- market demand;
- competition;
- audience behaviour;
- advertising spend;
- platform algorithms;
- economic conditions;
- sales processes;
- client response times; and
- market trends.
9.3
Any examples, forecasts, projections, previous client results, case studies, estimates, or potential outcomes shown by Evoleze are illustrative and do not constitute a guarantee that the client will achieve the same or similar result.
9.4
Evoleze shall not be responsible for a failure to achieve a particular result where the agreed Services have been performed with reasonable care and skill.
10. Intellectual Property
10.1
Unless expressly agreed otherwise in writing, all intellectual property rights belonging to Evoleze before commencement of the Service, or developed as part of Evoleze’s proprietary systems and methods, remain the property of Evoleze.
This may include:
- copyrights;
- trademarks;
- templates;
- frameworks;
- processes;
- methodologies;
- designs;
- course materials;
- training resources;
- automation structures;
- strategy documents;
- prompts;
- workflows; and
- proprietary systems.
10.2
Where Evoleze supplies proprietary materials to a client as part of a Service, the client receives a non-exclusive, non-transferable licence to use those materials for their own business purposes unless otherwise agreed in writing.
10.3
Clients may not copy, reproduce, distribute, sell, sublicence, publish, share, commercially exploit, or make Evoleze proprietary materials available to third parties without prior written permission.
10.4
Assets supplied by clients, including logos, photographs, videos, trademarks, text, designs, and other content, remain the property of the client or their respective rights holder.
The client confirms that they hold all permissions, licences, and rights necessary for Evoleze to use those materials in connection with the Services.
The client shall be responsible for claims arising from materials they have supplied where they did not hold the necessary rights.
11. Course Access and Licensing
11.1
Access to Evoleze online courses, training programmes, templates, resources, and educational materials is provided on a single-user licence basis unless otherwise expressly agreed.
11.2
Clients must not:
- share login credentials;
- provide course access to unauthorised users;
- reproduce course materials;
- redistribute resources;
- resell materials;
- publish training materials publicly; or
- upload Evoleze materials to third-party services for redistribution or commercial use.
11.3
Evoleze may suspend or revoke access where there is a material breach of this section.
Revocation resulting from the client’s breach does not create an entitlement to a refund.
12. Client Responsibilities
The client agrees to cooperate reasonably with Evoleze throughout delivery of the Services.
The client is responsible for:
- providing accurate and timely information required for delivery;
- completing requested phases, tasks, questionnaires, and actions;
- providing feedback and decisions within a reasonable timeframe;
- reviewing and approving materials where approval is requested;
- supplying required content, information, images, branding, or other assets;
- providing necessary permissions and access to relevant accounts;
- maintaining required third-party accounts and subscriptions;
- ensuring that supplied content and business activities comply with applicable laws and regulations; and
- informing Evoleze promptly of material changes which may affect delivery of the Service.
Where the client does not fulfil a dependency necessary for Evoleze to proceed, Evoleze is entitled to pause the affected work until the dependency has been completed.
Any deadline, delivery estimate, implementation date, launch date, or project schedule affected by client delay will be extended by a reasonable period.
Where the delay means the originally allocated capacity is no longer available, Evoleze may reschedule the work according to its current availability.
Evoleze is not responsible for delays, missed opportunities, loss of allocated capacity, reduced performance, or other consequences arising wholly or materially from client inaction, delay, failure to respond, failure to provide requested information, or failure to complete required phases.
The client acknowledges that paying for a Service does not remove their responsibility to complete actions reasonably required from them for Evoleze to deliver the Service.
13. Limitation of Liability
13.1
Nothing within these Terms excludes or limits any liability which cannot lawfully be excluded or limited.
13.2
Subject to Section 13.1 and to the fullest extent permitted by law, Evoleze shall not be liable for:
(a) loss of profits;
(b) loss of revenue;
(c) loss of business;
(d) loss of customers;
(e) loss of anticipated savings;
(f) loss of opportunity;
(g) loss of goodwill;
(h) business interruption;
(i) indirect or consequential loss; or
(j) loss or corruption of data where caused by a third-party service or circumstances outside Evoleze’s reasonable control.
13.3
Subject to Section 13.1, Evoleze’s aggregate liability arising from or in connection with a particular Service shall not exceed the fees paid by the client to Evoleze for the specific Service giving rise to the claim during the applicable contractual period, unless otherwise required by law.
13.4
Nothing within this section removes Evoleze’s obligation to provide its Services with the standard of care and skill required by applicable law.
14. Force Majeure
Evoleze shall not be liable for delay, interruption, or failure to perform an obligation where caused by circumstances beyond its reasonable control.
Such circumstances may include:
- natural disasters;
- fire;
- flood;
- severe weather;
- war;
- civil disturbance;
- industrial action;
- governmental restrictions;
- widespread internet or telecommunications failure;
- platform outages;
- software provider outages;
- cyber incidents affecting third-party infrastructure;
- utility failure; or
- other events outside Evoleze’s reasonable control.
Evoleze will use reasonable efforts to resume affected Services when reasonably practicable.
15. Confidentiality
Both parties agree to keep confidential any confidential, commercially sensitive, proprietary, or non-public information received from the other party in connection with the Services.
Confidential information must only be used for purposes connected with performance of the Agreement and must not be disclosed to third parties except:
- where reasonably required for delivery of the Services;
- to professional advisers under appropriate duties of confidentiality;
- where disclosure is required by law; or
- where the relevant party has given permission.
This obligation survives termination of the Agreement.
16. Marketing and Use of Results
16.1
Unless otherwise agreed in writing, by engaging Evoleze the client grants Evoleze permission to refer to the client’s business name, logo, publicly available materials, and non-confidential examples of work completed by Evoleze for reasonable portfolio, marketing, promotional, case-study, educational, and sales purposes.
This may include:
- business names;
- logos;
- screenshots;
- visuals;
- examples of work;
- publicly visible marketing materials;
- non-confidential performance statistics; and
- testimonials supplied by the client.
16.2
Evoleze will not intentionally disclose confidential client information such as private customer lists, confidential pricing information, passwords, internal financial information, or other confidential business data for marketing purposes without appropriate permission.
16.3
A client may withdraw permission for future marketing use by providing written notice to:
info@evoleze.com
Such withdrawal will apply to future use and will not necessarily require withdrawal, deletion, or recall of physical or digital materials already lawfully created, distributed, or published before receipt of the request, subject to applicable law.
17. Third-Party Services
Evoleze may use, integrate, configure, or recommend third-party services and platforms including, without limitation:
- email marketing platforms;
- automation platforms;
- social-media platforms;
- advertising platforms;
- payment providers;
- CRM systems;
- website platforms;
- analytics software; and
- other digital tools.
Third-party services operate independently from Evoleze.
Evoleze does not control and is not responsible for changes to third-party:
- pricing;
- functionality;
- terms and conditions;
- availability;
- APIs;
- policies;
- algorithms;
- account restrictions;
- outages; or
- discontinuation of features.
Where a third-party change materially affects delivery, Evoleze may make reasonable adjustments to the implementation or recommend an alternative solution.
Clients remain responsible for third-party subscriptions and charges unless expressly included within the Service purchased from Evoleze.
18. Data Protection
Evoleze will process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Personal data will be processed only where there is an appropriate lawful basis and as reasonably necessary for legitimate business operations and delivery of the Services.
Where Evoleze processes personal data on behalf of a client, the parties may enter into additional data-processing terms where legally required.
Further details regarding Evoleze’s handling of personal information are set out within its Privacy Policy.
19. Termination
19.1
Evoleze may suspend or terminate a Service where:
- payment is not received when due;
- the client materially breaches these Terms;
- the client repeatedly fails to fulfil obligations necessary for delivery;
- the client engages in abusive, threatening, fraudulent, unlawful, or seriously inappropriate conduct;
- the client uses Evoleze Services for unlawful purposes; or
- continuing the Service would expose Evoleze to legal, regulatory, security, or serious reputational risk.
19.2
Where reasonably appropriate and the breach is capable of remedy, Evoleze may provide the client with an opportunity to remedy the breach before terminating the Service.
19.3
Termination resulting from client breach does not extinguish fees already due or fees which remain payable under an agreed minimum contractual commitment, subject to applicable law.
19.4
Upon termination, licences and access granted solely for the duration of the Service may cease.
Any clauses which by their nature are intended to continue after termination, including provisions relating to intellectual property, confidentiality, outstanding payment obligations, limitation of liability, and governing law, will survive termination.
20. Indemnity
To the extent permitted by law, the client shall be responsible for losses, liabilities, damages, costs, and third-party claims reasonably incurred by Evoleze as a direct result of:
- unlawful materials supplied by the client;
- infringement of third-party rights by materials supplied by the client;
- unlawful use of the Services by the client;
- a material breach of these Terms by the client; or
- instructions given by the client which Evoleze could not reasonably have known were unlawful.
This section does not require the client to indemnify Evoleze for losses caused by Evoleze’s own negligence, breach of contract, fraud, or other liability which cannot lawfully be excluded.
21. No Partnership or Employment
Nothing in these Terms or any Agreement between Evoleze and a client creates:
- a partnership;
- joint venture;
- employment relationship;
- agency relationship; or
- fiduciary relationship between the parties.
Neither party has authority to bind the other party except where expressly agreed in writing.
22. Updates to Terms and Price Changes
22.1
Evoleze may review, modify, replace, or update these Terms at any time.
The latest version may be published on Evoleze’s website from time to time.
22.2
Publishing a new version of these Terms does not, by itself, retrospectively amend, replace, or vary the contractual terms applying to Services already purchased or supplied before the updated Terms take effect.
Unless otherwise provided within these Terms or separately agreed or notified in accordance with them, an existing client remains subject to the contractual terms applicable to their Service when the Agreement was entered into.
22.3 Price Changes to Recurring Services
Evoleze may change the price of an ongoing or recurring Service by providing the client with reasonable written notice of:
- the current price;
- the proposed new price;
- the date on which the new price will take effect; and
- any cancellation option being provided in connection with the increase.
Where Evoleze gives an existing client the option to cancel their Service because of a proposed price increase, the client must notify Evoleze of their decision to cancel using the method and before the deadline stated in the price-change notification.
22.4
If the client does not provide cancellation notice within the period specified in the price-change notification and continues to retain their Service beyond the stated effective date, the Service will continue at the new notified price.
The client’s failure to respond to the price-change notification will not retrospectively alter any previous charge.
The new price will apply only from the effective date stated in the written notification.
22.5 Price Changes and Reserved Service Capacity
Where Evoleze notifies an existing client of a price change affecting a limited-capacity recurring Service, the client acknowledges that their package represents reserved capacity which may otherwise be offered to another business.
If the client elects to cancel because of the proposed price change, Evoleze may release their reserved capacity and offer that position to another client or a business on the waiting list.
Once that capacity has been released or reallocated, Evoleze is under no obligation to reinstate the client’s previous:
- Service;
- package;
- capacity allocation;
- number of Time Blocks;
- pricing arrangement; or
- position within the Service.
If the former client subsequently wishes to return, they may be required to join a waiting list and enter into a new Agreement at the pricing, package structure, capacity allocation, and Terms available at that time.
22.6
A price change introduced in accordance with this section does not otherwise retrospectively alter:
- Services already supplied;
- amounts already invoiced;
- previous payment obligations;
- intellectual property rights;
- client responsibilities; or
- other contractual rights and obligations already accrued.
22.7
Evoleze and an existing client may separately agree in writing to vary any other part of their Agreement.
22.8
Updated Terms may apply to:
- new clients;
- new Services purchased by an existing client;
- additional Services;
- replacement agreements;
- newly entered contractual arrangements; and
- future Services commencing after publication of the updated Terms.
22.9
For the avoidance of doubt, Evoleze’s ability to update the Terms displayed publicly on its website does not permit Evoleze to retrospectively remove, reduce, or alter obligations or rights already accrued under an existing Agreement, except where the change is separately agreed or validly introduced in accordance with these Terms.
23. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle disputes or claims arising from or relating to these Terms or the Services.
Where a client is based outside the United Kingdom, the Agreement will nevertheless be governed by the laws of England and Wales unless Evoleze expressly agrees otherwise in writing.
Last Updated: 19/07/26